Welcome to Hilton Orlando Buena Vista Palace!
Few things feed the soul like the warmth of the sun, fresh air, a lazy river pool and being together with friends and family. The simple things. We look forward to once again welcoming you with gracious hospitality and a commitment to doing our part to ensure a safe getaway that will help you put the past few months behind you and create cherished memories for years to come.
Your health and safety continue to be our top priority. Hilton has developed a global program introducing a new standard of hotel cleanliness and disinfection: Hilton CleanStay™ with Lysol protection. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use, to ensure our guests enjoy an even cleaner and safer stay from check-in to check-out.
With an abundance of care for your well-being, and in compliance with local government guidelines, during your stay some resort amenities and services may operate with limited hours, while some will remain closed temporarily. Please note that hours of operations are subject to change.
Face Mask Requirement
Masks are optional for our guests and team members who are fully vaccinated within the resort. We kindly ask that those who are unvaccinated continue to wear a mask in all indoor locations and practice social distancing. In compliance with the Walt Disney World guidelines and regulations, face coverings are required by all Guests (ages 2 and up) on enclosed Disney transportation, including Disney buses, monorails, and Disney Skyliner.
Guest Information and Requests
Should you need any information or have requests during your stay, please text us 24 hours a day at (407) 326-9277 and a team member will be happy to assist.
For your comfort and safety, we want your stay to be as undisturbed as possible. Housekeeping services will only be provided upon request. In an abundance of care for your well-being and that of our team members, housekeeping services may only be provided when guests are not occupying the room. To request Housekeeping services during your stay, please dial 3350 or text us at (407) 326-9277.
Self-parking and Valet parking are available at the prevailing rate.
Bell services is available upon request, please dial 3350 from your guest room to request assistance or stop by the Bell Desk to store luggage.
The Fitness Center is open 24-hrs, daily. Social distancing guidelines will be in effect, and capacity will be limited.
To ensure your comfort and protection, our team is providing extra cleaning and disinfection of top areas in our dining spaces. Seating has also been arranged to accommodate local government social distancing guidelines. Please visit our DINE page for more information on our current dining options available during your visit.
Pool & Private Cabanas
The Float Lagoon Pool, Lap pool and Hot Tub will be open daily from 7a-11p. In accordance with social distancing guidelines, capacity will be limited, and lounge chairs will be spaced apart.
Private cabanas are available for rent. To reserve your private oasis for the day, please email MCOBU_Cabanas@Hilton.com.
Our team is available to assist with your needs daily from 8am-4pm. If you require assistance at any other time, our front desk team is available to be of service.
We are pleased to provide continuous shuttle transportation to all four Disney theme parks on a daily basis. The transportation schedule can be obtained at the front desk or the concierge desk, and will also be posted on signage located in the Lobby, including pick up and departure information. You may also visit our shuttle page for more information.
If you would like a copy of the schedule sent to you directly via text, please text your request to (407) 326-9277.
While some things around Orlando and our resort will be different, what won’t change is our passion for delivering exceptional guest experiences. We are dedicated to creating a memorable getaway experience where you can feel socially connected, comfortably distanced and confident that our team is doing everything they can to keep you safe.
We look forward to welcoming you!